Seller Handbook

Welcome to the official Tisslit Market Seller Handbook. This guide provides all the essential information you need to manage your store, publish products, process orders, and grow your business professionally on our platform.

1. Introduction

Tisslit Market is a verified marketplace designed for legal businesses, cooperatives, traders, and professional artisans. Every seller must follow our guidelines to ensure product quality, customer satisfaction, and marketplace integrity.

2. Seller Requirements

To sell on Tisslit Market, you must provide valid legal documents:

• Commercial Register (RC)
• Business Identification Number (ICE)
• Tax ID Number (IF)
• ID of the legal representative
• Professional bank account (RIB)
• Cooperative certificate (if applicable)

Personal or undocumented sellers are not accepted.

3. Store Setup

After your account is approved, follow these steps:

1. Access your Vendor Dashboard
2. Complete your store information
3. Upload your store logo and banner
4. Create a professional store description
5. Add your return & refund rules (optional but recommended)

4. Product Listing Guidelines

Listings must follow marketplace standards:

• Use high-quality images (minimum 900px recommended)
• Provide clear product titles and descriptions
• Specify accurate prices and stock levels
• Do not upload copyrighted photos or text without permission
• Products must be authentic and match the description
• Respect intellectual property rights

5. Order Management

As a vendor, you must:

• Prepare orders within the processing time you set
• Package products securely
• Use reliable shipping services
• Upload tracking numbers for shipped orders
• Mark orders as completed after dispatching

6. Shipping Responsibilities

• Vendors are fully responsible for shipping their products
• Delivery time must be respected
• Shipping fees must be clearly displayed
• Customers must receive tracking details when available

7. Returns & Refunds

Vendors must follow the platform’s customer protection standards:

• Accept returns for damaged or defective products
• Respond to refund requests within 48 hours
• Provide clear policies in the store description
• Replace or refund products not matching the listing

Failure to respect refund policies may result in account suspension.

8. Payments

Vendor payments are transferred to your professional bank account:

• Commission: 10% per sale + payment gateway fees
• Payout schedule: weekly or monthly depending on vendor volume
• All payments are secure and processed through trusted gateways

9. Communication Rules

• Respond to customer messages within 24 hours
• Maintain professional and respectful communication
• Do not exchange personal contact information outside the platform

10. Prohibited Content

• Fake or counterfeit products
• Stolen images or illegal copyrighted materials
• Misleading descriptions
• Unsafe, expired, or unlicensed items
• Low-quality or damaged products

11. Seller Responsibilities

• Update your stock regularly
• Maintain competitive pricing
• Ensure product authenticity
• Provide accurate shipping times
• Respect all marketplace policies

12. Violations & Account Suspension

Your account may be suspended if you:

• Upload fake documents
• Sell counterfeit or dangerous products
• Receive multiple customer complaints
• Fail to fulfill orders on time
• Use abusive or inappropriate communication

13. Support & Assistance

If you need help with anything related to selling:

Email: support@tisslit.com

Website: https://tisslit.com