Help Center

Welcome to the TISSLIT Market Help Center. Here you will find everything you need to shop, sell, manage your account, and get support. Our goal is to provide fast, clear, and reliable assistance for all customers and vendors.

1. Shopping on TISSLIT Market

TISSLIT Market allows customers to purchase authentic products directly from verified sellers, cooperatives, and businesses.

• How to browse products: Use search or navigate categories from the main menu.
• How to add items to your cart: Select size/variant (if available) and click “Add to Cart”.
• Payment methods: We accept secure methods such as credit/debit cards, PayPal, and more (depending on your country).
• Order confirmation: You will receive an email with full order details after checkout.

2. Shipping Information

Each vendor manages their own shipping. Delivery times and shipping fees depend on the product and destination.

• Estimated delivery time: Displayed on product pages and during checkout.
• Order tracking: Once shipped, the vendor provides a tracking number.
• Multiple packages: If you buy from several vendors, items may arrive separately.

3. Returns, Refunds & Disputes

If your item arrives damaged, incorrect, or not as described, you can request assistance.

• Return eligibility: Depends on each vendor’s return policy.
• Refund process: After the vendor approves the return, your refund will be processed.
• Dispute resolution: If you cannot resolve an issue, our support team will intervene.

4. Vendor Support (Selling on TISSLIT Market)

TISSLIT Market only accepts legally registered entities with proper documentation.

• Who can register: Companies, traders, cooperatives, and professional artisans.
• Required documents: RC, ICE, IF, ID, bank account details.
• Store activation: Documents are reviewed within 24–72 hours.
• Payouts: Payments are transferred to your professional bank account.
• Prohibited behavior: Fake products, copyright violations, or misleading listings.

5. Account & Security

Your account information is protected and encrypted. We recommend enabling all available security features.

• Updating your profile: You can change your info from the dashboard.
• Password issues: Use “Forgot Password” to recover your account.
• Suspicious activity: Contact support immediately.

6. Payments & Billing

• Accepted methods: Credit cards, PayPal, and other secure options.
• Billing currencies: Depends on the vendor and your location.
• Payment security: All transactions are encrypted and protected.

7. Policies & Compliance

TISSLIT Market enforces strict rules to ensure safety and trust.

• Privacy Policy: Your data is protected and never sold to third parties.
• Terms & Conditions: All buyers and sellers must follow marketplace rules.
• Intellectual Property: Unauthorized use of trademarks or images is prohibited.

8. Need More Help?

If you still need assistance, our support team is here to help you 7 days a week.

• Email: support@tisslit.com
• Contact Form: tisslit.com/contact-us
• Help Articles: Visit the Knowledge Base for guides and tutorials.

Thank you for using TISSLIT Market!