Refund and Returns Policy

This Refund and Returns Policy describes how refunds, returns, exchanges, and claim procedures operate on Tisslit Market. By placing an order on our platform, you acknowledge and agree to the terms stated below.

1. General Policy

Tisslit Market is a multi-vendor marketplace. Each vendor is responsible for managing returns, refunds, and exchanges for their products. Policies may vary slightly from one vendor to another, but all vendors must respect the minimum standards defined in this document.

• Refunds are issued only after the vendor confirms the product is eligible for return.
• Products must be returned in their original condition.
• Shipping fees are non-refundable unless otherwise stated.

2. Eligibility for Returns

You may request a return if:

• The product is damaged upon arrival.
• The product received does not match the description.
• The wrong product was delivered.
• The product is defective or malfunctioning.

A return request must be submitted within:

• 48 hours for damaged or defective products.
• 7 days for non-conforming or incorrect products.

3. Non-Returnable Items

Certain types of items are not eligible for return or refund:

• Custom-made or personalized products
• Handcrafted items made on demand
• Products showing signs of use or damage caused by the customer
• Food or perishable items
• Beauty and personal care items once opened
• Intimate or sanitary products
• Digital downloads or virtual products
• Products listed by vendors as “Final Sale”

4. Conditions of Return

Products must be returned in the following condition:

• Unused and in the same condition as received
• In original packaging with all accessories included
• Accompanied by proof of purchase (order number or invoice)

Returns that do not meet these conditions may be rejected by the vendor.

5. Damaged or Defective Products

If your product arrives damaged or defective:

• You must report the issue within 48 hours of delivery.
• You must provide clear photo or video evidence.
• Keep the packaging until your claim is resolved.

Once the vendor confirms the issue, you may receive:

• A replacement product
• A full or partial refund
• Store credit

6. Wrong Item Delivered

If you received the wrong item, the vendor must:

• Accept the return at no additional cost to the customer
• Send the correct item or issue a refund

7. Refund Process

Once your return is approved and the vendor receives the product, your refund will be processed.

Refunds may take:

• 3–7 business days for processing
• Up to 10 business days for the bank to reflect the refund

Refunds are issued to the original method of payment, unless otherwise specified.

8. Return Shipping Costs

• If the vendor is at fault (wrong, defective, damaged item): return shipping is free.
• If the customer decides to return for personal reasons: customer pays return shipping.

Shipping fees paid during the original order are non-refundable.

9. Exchanges

Exchanges are allowed only if the item is:

• In stock
• In new and unused condition

If exchanges are not possible, a refund will be issued instead.

10. Packages Lost in Transit

If a package is lost by the carrier:

• The vendor will launch an official investigation.
• Refunds or replacements are issued only after carrier confirmation.

Tisslit Market is not responsible for carrier errors or delays.

11. Refused or Unclaimed Packages

• If the customer refuses delivery without justification, no refund will be issued.
• Returned unclaimed packages may require reshipping fees.
• Shipping costs are non-refundable.

12. Vendor Responsibilities

• Respond to refund or return requests within 48 hours.
• Provide clear return instructions.
• Respect the minimum return standards required by Tisslit Market.
• Issue refunds only after receiving and verifying the product.

13. Customer Responsibilities

• Check the product immediately upon delivery.
• Submit claims within the required time limits.
• Provide clear photo or video evidence when needed.
• Return the product safely packaged.

14. Liability Disclaimer

Tisslit Market acts as an intermediary marketplace. Vendors are solely responsible for products they sell and for handling returns and refunds. Tisslit Market cannot be held liable for:

• Vendor mistakes or delays
• Carrier delays or delivery failures
• Products not matching customer expectations
• Loss or damage caused by incorrect packaging by the vendor

15. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: support@tisslit.com

Website: www.tisslit.com